As soon as they fax that info over, and my new account is set up I'll call them to set up an equipment pick up. but is solely provided for additional information. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. She (Cathy) became extremely rude and told me she would need to check with her billing and get back to me. Stay far away from this company. By submitting this information, I authorize LincareCPAP to contact me by phone or email. I can tell you some from upstate (Rochester) New York Good luck with this company. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. B6. I had my machine for about a year when I try to order a new mask .they had stop recording me and didn't call me now I have to wait now until I get appointment to check out my machine and then hope fully the insurance will accept my usage so I can get a new mask this could take weeks .They never answerer their phones there Its not a professional place to go to I'm sorry for my commitments but its true . It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. This letter also contains instructions for Lincare to make payment of the CMP amount. But it is getting harder and harder to make things work. Linking to a third party site does not constitute an endorsement by Company, These tests save you from going to the doctor's office or lab to check your INR levels. we recieved it after 3 weeks of me calling the office. Then this one driver came and made off with all of my husband's supplies and only left half of what he needed. This complaint was posted by a verified customer. When we called lincare to come pick their equipment up the gave us a certain time and never showed up. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. At least call me and inform me you do not want me as a customer. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. You can also complete billing payments, reorder . Give me a break! Horrible! mdINR - Manage Your Coumadin Patients | INR Home Testing > Contact Us Durable medical equipment can help mitigate the obstacles that come along with certain conditionsthink of DME as an investment in your quality of life. See what we're up to now, and check back for more upcoming healthcare news. The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. 4th time, the person handling my account does not work there anymore but I will get a call back from the new account manager. Mask sizes vary, even between the different models by the same manufacturer. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. They also list the MSRP as $49.00. Refer to Company's Terms and Conditionsof Use for more information. Many health conditions can limit your independence in the home and your ability to engage in the activities you most enjoy. Lincare did EXACTLY THE SAME THING TO ME last year. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. My mom was recently put on hospice and as part of the transition hospice provides new medical equipment. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. Please read our, High-Frequency Chest Wall Oscillation (HFCWO). Now I checked with them September 2015. It was a struggle to get the supplies back from the company. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Lincare shouldn't be in business. What a joke. Sincerely, Felix Polz LT COL, US ARMY (Ret) 867 S PHELPS DR APACHE JCT, AZ [protected] Email: [protected]@verizon.net. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. I am so so grateful, Do not use! I have to argue with these people every time. Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. This policy varies by manufacturer. It covers the mask with headgear only and does not include other items in the purchaser's order. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. Medicare pays 80%. I told my wife if I die before I get service, sue them for malpractice and deliberate and gross neglect, and hire the ugliest, meanest, most reptilian attorney she can find. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. Are they kidding? No call. So thanks to Tina I was able to get my machine and leave as a happy customer once again, Tip for consumers:If have problem best go to store. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. Compressed oxygen: cylinders (Oxytote and straight-post), H-tanks, T-tanks, and other large cylinder tanks. On 12/10/2015 I was going to order from AMERICAN HOMEPATIENT and called and they said that the sleep study had never been send to them. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. On April 14th I gave up and returned the CPAP machine. The second bill from them the following month was again, rude & demanding. Peace of mind is important. Changed co. Hope this one is better. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. I have to order my own Canula now because they said they can't order them anymore. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Desperately need new supplies. Normally with a cpap its a 1e month rent to own. but is solely provided for additional information. Lincare Oxygen Concentrator Rental Form No call 2nd time, she was on the other line and will call me back. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. Simply push a button, and the Wireless Alert System will summon help to your household in an accident or emergency. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. Really? . Is that why Lincare can treat people the way they do is because there is no competition. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. It is a piece of silicone that can't weigh a half ounce. 1st time, my account manager was in a meeting and will call me back. Billing number had me on hold twice for 30 minutes. Totally unacceptable. I had the pleasure of dealing with Michelle W. Excellent customer service again. So I guess they are doing the same thing, because I'm on my 4 th year, They can't charge Medicare for my Oxygen Concentrators anymore. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. Lincare has succeeded in upholding their bad reputation. I was transferred to this Cathy person. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. 2014 Infopia USA images used with permission. How does a company like this stay in business? Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. You just now realized this which means you did not do anything for weeks. They seem clueless with any changes. This is absolutely appalling! ! For larger orders: normally, can range from 48 - 72 ours or longer if production is required. Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied, Products used:I was stuck with a old used machine thats gross. jlp. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. Keep getting a past due letter without a timely invoice to be paid. Years in Business: 35. Business Started: 12/2/1987. I'm not indigent like some of your customers, I don't accept incompetence. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. Apparently the local office didn't inform the CPAP supply center that I had changed from nasal pillows to a full face mask as the CPAP suply center sent nasal pillows. I was a Lincare customer for 3 years and it was an awful experience. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. The driver literally left her without her oxygen and no way to hook up to ANY new equipment. Now we have to have a camera with us when we have any contact with anyone with the company. Return Policy Template: Free With Examples & Guide - Termly 2014 Omnis Health images used with permission. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. Somehow I will continue to reuse and recycle my husband's supplies. LINCARE, NORCO, AND SUPPLIER WILL REPLACE IT. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. Never once in two years have they returned my calls. Finally had enough, and 2 weeks ago I mailed them a letter to them requesting them to fax my records over to another company. You may also need to remove the regulator. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. Its been nothing but confusion since receiving my new machine. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Our dedicated team is committed to producing high-quality treatment outcomes. In February the hose kept coming off the elbow at the mask or the elbow would come out. I do not want this Cathy person to know my personal issue or want I went through. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We would greatly appreciate to hear something or we will take our business else where. I don't understand these people because the people they service are depending on them. Our comprehensively trained dieticians help feed those who can't consume the calories they need. During this time, I spoke with several Lincare representatives explaining the history of the CPAP equipment that I had just for one month (in June 2015), and all dues were paid in time. The only way to stop this company is to take action. She informed me that my machine went into default and I owed $1100 that was written off. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. I sent them the 2nd of 3 installments. Today went to location Famingdale wanting my Rx to go to other company. CPAP.com will work with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. It took Lincare three months to fill my CPAP order. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. Welcome to the Lincare Patient Portal! Is this your company? On several occasions he has contacted Crystal - she either says "they are checking into it" or She just doesn't return any of the calls. Interest paid to the financing company can not be refunded. Our healthcare professionals are dedicated to delivering outstanding care and service through our team mantra: CADUCaring, Accountable, Dedicated, and United. We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: cpap@cpap.com. PTO and work life balance at Lincare | Indeed.com At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. First I had to fax my RX and sleep study three times before they admitted they had it. Meantime, I have horrendous headaches every morning, my blood pressure is up over 170/75 and I am exhausted by my severe sleep apnea. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. That really inspired confidence in them! This continued to happen so I went to Lincare. I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. CPAP.com does not offer a 30 day risk free option on all products. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. They set you up a billed before receiving supplies/slow. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Read full review of Lincare Holdings and 4 comments, cpap rental service not actually available through this office, was told I would have to wait for oxygen concentrator, Read full review of Lincare Holdings and 1 comment. This is messing up people healthcare! Below we'll go over why you need a return policy, show you some examples, and provide you with a free . i tried vacuum and cleaner in vents but not sure. Just because you wear a medium mask in one model, do not assume you wear a medium in another. I have struggled with this company for over one year because of Medicare requirements. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. against Lincare, Inc. d/b/a United Medical (hereafter referred to as "Lincare") is final. I called them many times before I could actually speak with a person. But in the last year or so that has gone down hill big time. When you have a respiratory condition, you don't have control over when symptoms might flare up. When I state "Lincare", I am referring to the local West Springfield, MA office. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. I would like to be able to access the past year of billing and payments. it's not about caring for people, it's all about money. Also, if the medicare deductible hasnt been met you could get a bill for that. So now I will have to continue Lincare torture. This happened at least twice a night, most nights more than twice. That's only a couple things.they screwed up on. This comment was posted by a verified customer. Linking to a third party site does not constitute an endorsement by Company, He has been calling and leaving messages for his supplies (because the tape no longer wants to hold) and again no call back for two days now and still no supplies ! We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. Lincare offers electronic and portable mist-inhaler solutions to fit your routine and respiratory needs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My wife has went by their office several times to try to correct this problem and it still is happening. I don't care and I am not paying for that! When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. We did our best to keep the one on one trade rule so we did not have a repete of the situation . But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. We use cookies to understand how users engage with our website. What a ripoff. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare CPAP.com - Return Policy | CPAP.com How often should a concertrator for home use be cleaned and how? LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. Needless to say, I myself went into a personal tailspin. Please read our, Learn more about Lincare's Safety Precautions, Learn more about What's Happening at Lincare, High-Frequency Chest Wall Oscillation (HFCWO). Home oxygen therapy is a treatment that provides supplemental or extra oxygen, it treats chronic respiratory conditions. Leave the valve open to allow all oxygen to drain. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. Products used:Resmed CPAC and Airfit Full Mask, Kelly Wood went out of her way to help me. We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. Look at this company's Google reviews and run as fast as you can to another medical supply company. Now you can get reliable, real-time results from home. That is why I'm going elsewhere. Get our best discounts and deals from our emails! Please help me to stop this unfair hassle. I have made a complete history, day by day, hour by hour at times. Still have not been able to speak to a live person. I have no choice. They do not appreciate nor deserve anyone's business. This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. Contact Us. Daniele at front desk was very helpful. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. Paid time off (PTO) is a benefit an employer provides their employees that allows them to receive payment for the time they take off work for vacation, personal days, sick time and holidays. I've been dealing with them for only 3 months and they are terrible. No call 3rd time, she was not in that day but I will get a call back. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. High Frequency Chest Wall Oscillation (HFCWO). Methuen, MA. Stay far away from this company. 29 days later I still do not have a rental machine, and the excuses are laughable. Have been on hold for four (4) hours over several days with no resolution to my problem.
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