Mention relevant aspects of the transaction such as dates and place of delivery. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Find the payment you want to refund and click on the name of the payer. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). To leave feedback: Go to profile. The seller doesn't fulfill their return policy as stated in the listing. There are two ways to list items on Depop: Using the Depop app. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Here are attributes to include in your listing: Secondhand shoppers are savvy. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. You might also like: What to Sell on Depop in 2022. You can use the error code to cross reference with Paypal API errors. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Really confused how this can happen. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit This application is not endorsed or certified by Depop, Inc. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. Assign value in a principled manner. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Buyer Protection is not optional and is therefore charged on all purchases and sales. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. 5 months later I get an email where he wants a complete refund. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Through the Depop website. Vinted, on the other hand, came about in 2008 in Lithuania. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Will PayPal refund me if item not received? Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. I can affors to lose 100 percent of my sale. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Buyer wants a refund?? : r/Depop - Reddit We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Almost 10 thousand dollars! To avoid this happening, you can simply add a Top Up card. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. However, Depop is also used by small businesses offering new products. Sometimes, unhappy customers want to reverse a PayPal transaction. Find the purchase payment you would like to refund and click Details. This application is not endorsed or certified by Kidizen, Inc. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. As know I have lost out on an item and money when I haven't done anything wrong? As resellers, we all want the perfect sales experience from start to finish. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Ask for some feedback. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Scan this QR code to download the app now. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. You can now refund users in app. Include details about the productwhat was purchased, when, and what the price was. Tap on the purchase/sale you want to leave feedback for. Each user has 180 days to request a refund via Depop. How to Sell on Depop - A Beginner's Guide - shift4shop I know it definitely isnt damaged and he definitely isnt blocked from my side. It all hangs on whether paypal agree that the transaction was unauthorised. Depop is a trademark of Depop, Inc. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Hi, thanks for your speedy reply. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Solved: Scammed through Depop - PayPal Community What happens if someone requests a refund on PayPal? I am going through this now. Its that simple. This application is not endorsed or certified by Tradesy, Inc. The app does not have its own payment system, and therefore does not accept raw payment card details. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I'm sure Depop will have that policy too good luck!! PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. eBay is a trademark of eBay, Inc. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. However, it's important to note that Depop charges a higher fee. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. We may suspend an account for any of the following reasons: Prohibited Items. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Check us out! Provide evidence that the claim is false and that you qualify for Depops seller protection. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. But how do these two apps differ, and which should you use? Listing Items on the Depop App. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Depop Payments refunds Log in to the Depop app. How to Handle Depop Returns and Refunds - blog.vendoo.co A buyer uses Amazon Payments for qualified purchases on third-party websites. This application is not endorsed or certified by Mercari, Inc. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Customer Recieved Item and Wants a Refund Too? Determine if the flaw or issue was something you missed, or happened after the item left your possession. All purchases made through the Depop BUY button are covered by Buyer Protection. To send a full refund, follow the steps for Full refund. 98. Click the Issue Refund link. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. This application is not endorsed or certified by Facebook, Inc. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Readers like you help support MUO. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Follow these steps when you want to create a Depop listing. Having formally issued a return on the platform, arranging the return is the next step. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. How to avoid common Depop scams and fraud while selling on this popular marketplace! Depop's use of PayPal makes it a very secure option for both sending and receiving funds. How do I refund a buyer who paid with Depop Payments? With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Tap leave feedback. - made sure not to do it through friends & family because I know people get scammed that way so often. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. But why is it important? By browsing this website, you consent to the use of cookies. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. He came to my house and tried out mower. Email: support@depop.com. screenshot of the completed refund in your PayPal account) Purchases made without using the BUY button.
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