Now its maybe April 2022. Very thorough, fast, professional and personal. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. Also the guy never checked my order to see that only ordered 1 chair. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. The first most popular item on shoppers' lists is a new sectional or sofa. Before we take a look at the brands most popular items, this Value City Furniture review will quickly point out the key highlights: Value City Furniture is best known for its selection of reclining furniture, dining room sets, and mattresses. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. It's always deserted and after my last visit I know why. What beautiful furniture. Wish I knew before I stepped inside this store: bbb.org/centralohio/busi Based on my experiences, this company can't deliver things when they say they'll deliver it by and could leave you without furniture for weeks. As long as the 10/10 date is honored I might give VCF another chance, stay tuned. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. Bought a desk today and when unboxed realized it was broken. Do not go to them if you're looking for hassel free customer service. It's crazy how much they want to "help" you find furniture. File a complaint. The pros: Affordable recliners with both power recline and manual options. Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. One of VCF's core company missions is to bring quality that you can afford. Overall, not worth the trouble. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. Contact Value City Furniture After reading some of the horror stories of their delivery, I was expecting the worst. Bought our sectional from here. I only wish I could post a pic so you could see for yourself. It would have been cheeper if I made some furniture and it might have lasted longer. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. Never will I recommend them and never again will I go there. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. The delivery company did not do this DO NOT BUY your furniture from value city they are liars and will not do anything for compensation or even pay for the lift. I really hope you are happy with LYING to your customers just to get a purchase from me. they are crooks. Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. Choice range could be better, but was good enough for this most recent purchase. This is what just happened to me. This is a 0 star company. The driver and helper didn't even know what we had, I thought reading an invoice was apart of their job and they were going to put the wrong legs on the couches if my wife didn't stop them. She is rude and was very condescending towards me. Really lumpy, sad looking couch! We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. She said that's fine, but I had to go to the store to cancel. My furniture is being delivered tomorrow We enjoyed our experience with Value City. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. I purchased a Zara bedroom set in March of 2021. Day 1: Was Shopping around for Bedroom furnitures. My couch was $999 and the quality is trash. We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. 2023 Trustpilot, Inc. All rights reserved. After we decided to cancel our order, I called the store to speak with a "customer service representative. But you're not getting your delivery charge back, I can tell you that right now." ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). Anywho, we walk in and not one person greeted us. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. I am giving them a two star because of that alone. I arrived at the store and immediately asked to cancel my order. So I still have no bed after attempt two. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. But everything did come and is fine now. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. I was promised a return call, which never came. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. Top 10 Reviews of Value City Furniture Sectionals Which now, she also stated they don't have credit application. He was not empathetic or even polite to me. At the time of this review, this set is on sale for $2,360. Value City Furniture Hwy. If I didn't like it then I could return it. Was very friendly and honest. Anyway it's only 4 stars because it feels like a car show room. I have been to the value city in Gurnee plenty of times. Very professional and good knowledge about products and services. They said yes. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. Do not shop here! I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. So my bed doesn't gd break again. It's not my problem your shipping and delivery people are idiots. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. The mangers there aren't good either. Walked in looking for a living room set. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. You think you can rebel against my authority? I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. Issue number four: the furniture was over priced and cheap looking. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. When delivered, one sectional was damaged, as was one ottoman. First off they didn't have tools and needed to use mine, strike one. Wow. Our living space is strangely set up so finding a smaller sectional to fit wasn't easy. I can't wait to see it in my home!!" I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. Value City Furniture was founded in Jerome Schottenstein. So with a heartfelt thankyou to The Sales Representative Emmauel. Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. This is one of the most amazing times to be an online furniture shopper. So now if I don't want my bed to 4 1/2' high with the need for stairs to get into it, I have to buy this separate piece and pay for separate delivery. Then I came back home and ordered a piece online for pick-up at the store. It was my first new couch! NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. I went to VCF one day with my Mom who is a furniture lover and she was blown away by the prices and the quality. I would definitely recommend the salesman and the couch! Last modified on Mon 1 May 2023 02.08 EDT. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. On December 6, I received a wardrobe. And is everything dark brown or black, how about some choice VCF? Avoid the constant disappointment, and stay away. I have to say she was the first person I spoke to that was concerned about how upset I was. No nothing. They aren't very organized and it took me about forty minutes to get two cushions and a slow day. Another top request from shoppers is a new recliner from Value City. Anne was our sales person. I know I will NEVER do business with them again Be WARNED! They even took a picture and sent it to our daughter, so she could see it. Value City Furniture - Complaints Board I only live about 6 miles away, no way i'm paying $120+ for delivery. The process was simple, and the delivery was quick. So if you plan on shopping here and aren't going to be spending too much, you may want to make sure you have a way of picking up the furniture before hand. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. Some links on Slumber Search are referral links. Shame on you minimum wage salesperson. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Get buying tips about Furniture Stores delivered to your inbox. On 12/2, the delivery company came early. I called Customer Service at this store, and that's the whole reason for this 1 star review. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. So why run a credit check but she said I'm confused. The company called and said one item was on back order so the delivery date was pushed back until 12/2. VCF has some serious issues with their associates. They said "no" and we had to pay for the delivery which is over $100. And it was the perfect fit! I also took a trip to the beautiful glass end tables and server that we brought. Its location on this page may change next time you visit. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. Everyone needs a Pasco Power Lift Recliner in their life. Get another truckwork a few extra hoursfigure it out! A support foam layer gives you support without sagging over time like most other mattresses tend to do.
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