We saw that managers showed clear leadership that all staff were expected to provide a high quality of care to people. The inspection's report was published on 30 January 2020, within which the hospital's rating had reduced by two grades to 'Requires improvement'. The trust should ensure appropriate senior staffing support to promote patient safety, including midwifery support in the management of complex cases on labour ward, appropriate supervision for high dependency patients and appropriate level of supervision within outpatients. if not unique. WSFT was awarded foundation trust status in December 2011. This page is run by midwives at the West Suffolk NHS Foundation Trust. Good A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. The trust should consider midwifery staffing and specialist midwives roles to support vulnerable groups. All rights reserved. The resulting book is unusual. We will use this report to make further changes to continue our work to create an open, fair and inclusive organisation that puts our staff and patient safety front and centre.. The antenatal and postnatal ward F11 should review the practice of overnight stays for all partners on the ward. Car Parking Information. - 207.180.222.120. [4] The Marquess of Bristol, whose former home was Ickworth House near Bury St Edmunds, opened a new Friends of the Hospital shop in June 2013. The BBC is not responsible for the content of external sites. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. West Suffolk Hospital Hardwick Lane Bury St. Edmunds Suffolk IP33 2QZ England. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. The 57-year-old was given glucose instead of saline fluid through an arterial line in one operation, suffered a punctured lung during another and a week later contracted a fungal infection. She urged it and other trusts to be avoid jumping to any conclusions that an individual raising concerns is simply making trouble. We saw that action had been taken and staff levels were set to improve. We spoke with executive and non-executive Trust Board members who told us about the framework for monitoring quality and safety of the service. There were some excellent leaders in a number of areas, especially in the gynaecology and post-natal wards. The trust should ensure robust oversight of cancelled clinics and review theatre utilisation to support access to services and reduce patient treatment delays. there are some services which we cant rate, while some might be under appeal from the provider. This meant that challenges were addressed quickly and efficiently. We also looked at a wide range of documents including policies, standard operating procedures, meeting minutes, action plans, prescription charts, risk assessments and audit results. They told us that staff were easy to approach and that they felt able to raise concerns if needed. Since any such publication would be in English and oriented to an international market. Its absolutely crucial that staff feel able to raise concerns without feeling bullied or intimidated, as thats much safer for patients. Lecture Notes in Medical Informatics, DOI: https://doi.org/10.1007/978-3-642-93101-7, eBook Packages: The coroner agreed to the request and adjourned the hearing. Whilst mainly serving the population of Suffolk, WSFT also provides care for parts of the neighbouring counties of Essex, Cambridgeshire and Norfolk. We are extremely busy in our emergency department so please use our services wisely. HLG Nursing, part of Health Libraries Group, CILIP, East of England Electronic Library Management System, Josiah Richardson - Snr Library Assistant, Laura Wilkes - knowledge and Library Services Manager, Health Library & Information Services Directory, 2023 NHS England Workforce, Training and Education Directorate and the CILIP HLG. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Our Trust is building a new healthcare facility. We saw that the service was effective and caring because when we spoke with 27 people who used the service we found that people were well informed about their care and had been involved in key decisions. New Trust strategy. Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. Clinical and internal audit processes were not fully utilised to improve services. There was a 'patient panel' which meant that people who used the service were involved in planning and monitoring the service. Visit website. 01284 713112. The components of the new grading comprised 'Good' for its 'effective and caring', and 'Requires improvement' for its 'responsive', 'well-led', and 'safe' categories. there are some services which we cant rate, while some might be under appeal from the provider. 84 jobs. However, documentation of recorded actions was not consistent but this did not impact on the care of patients. This week the Guardian further revealed that the trust had spent more than 2,500 on handwriting and fingerprint experts after demanding samples from staff. Tens of thousands of the union's health workers were balloted on the offer. Unfortunately, what happened here was the opposite.. The report said this flawed and intimidating process damaged individual staff members and went against any semblance of an open culture in which staff were free to raise concerns. There's no need for the service to take further action. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. /Medizin, Gesundheitswesen, The Stockholm County Medical Information System, Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, https://doi.org/10.1007/978-3-642-93101-7, System Outline The Hardware/Software Base, Tax calculation will be finalised during checkout. West Suffolk NHS Foundation Trust 3.7. 23 January 2018. Within the maternity service there was a lack of consistency in the effectiveness of the care, treatment and support that people received. Sort by: relevance - date. call. We provide acute hospital and community services for west. The NHS trust that runs the hospital in Bury St Edmunds thanked both of them for their "dedication and leadership". A man has died following a crash on the A14. Read all 43 reviews We rated them as outstanding, A summary of our findings about West Suffolk Hospital appears in the overall summary, Published Not all systems produced reliable information that supported staff to develop and improve performance. The inspection team included four Care Quality Commission (CQC) inspectors joined by a practising professional who was an experienced nurse manager. (modern). Instead of taking up the concerns, Mills email was simply forwarded to trusts chief executive, Steve Dunn, who, with Bloomfield, summoned Mills to complain about her behaviour and accused her of trying to undermine the medical director. The hospital, which serves constituents of Health Secretary Matt Hancock, later apologised to the staff involved. The end-of-life service in particular was praised. new. Suspended ratings are being reviewed by us and will be published soon. During this inspection we inspected the trusts sites at Bury St Edmunds and Newmarket Community Hospital. They were also angered when Hancock failed to respond to. It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. West Suffolk Hospital is a small district general hospital in Bury St Edmunds, England. 1 November 2012, Termination of Pregnancies Review Report published 19 June 2012 for West Suffolk Hospital - PDF - (opens in new window), Published The hospital said it was . Estates work at West Suffolk Hospital. To read our full report please follow the link. The Care Quality Commission (CQC) carried out a comprehensive inspection between 8 and 10 March 2016. [3] After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. View our job opportunities here. Newmarket, [7] At an inquest into the death which commenced at Suffolk Coroner's Court on 16 January 2020,[8] the coroner called for a police investigation into the death. 0172-7788, Topics: The official Facebook page for West Suffolk NHS Foundation Trust. Staff could not adequately explain the governance arrangements. Pink Floyd guitarist David . Document supply service. because of its lengthy and detailed description of one system Starting from an introduction to Sweden and the local health care system. Staff across all five services inspected treated patients with compassion, kindness, dignity and respect. Inspection Report published 7 November 2011 for West Suffolk Hospital - PDF - (opens in new window), Published West Suffolk Hospital serves a population of approximately 275,000 people, over an area of roughly 600 square miles. Follow signage for the Drummond Education Centre and on entering the Centre, the Library is to your right at the top of the staircase. Problems escalated when the self-injecting doctor was involved in the treatment of Susan Warby, who died in August 2018 after an operation at the hospital, which is widely used by constituents of the former health secretary, Hancock. The independent report published by NHS England on Thursday criticised the current chair of the trust, Sheila Childerhouse, and the senior management team, who have all since left, for having insufficient regard for patient safety and discouraging staff from raising concerns. [5], The hospital provides accident & emergency, maternity, oncology and palliative care services. View photos. The trust should consider quality measurements such as local targets for induction of labour, assisted deliveries and return of women with perineal problems. The computerization project that had started virtually 10 years previously. Our rating of services stayed the same. 8000 print books plus e-book packages. Police were called just after 6pm yesterday (Thursday, March 30), to reports of a three-vehicle collision on the eastbound carriageway, involving two lorries and a van, near Beyton. Senior critical care staff had developed a robust five-year service plan in collaboration with unit staff, which was further evidence of the cohesive and supportive work culture we found. the service is performing exceptionally well. Requires improvement The Library Catalogue (OPAC) Click here to view the West Suffolk Hospital Library and Information Centre catalogue. 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All felt victimised, Outram noted. In his statement he said: Sadly, questions still remain about whether Sue could have survived if these errors had not been made, and I will continue to seek answers in relation to this., He added: The one positive to come out of all of this is the changes that have been put in place to protect future patients and prevent future incidents. The hospital trust spent more than 2,000 in 2019 commissioning fingerprint and handwriting experts in an effort to identify the author. An appointment with a doctor at a vrdcentralen (healthcare centre) or via huslkarjour (on-call doctor), and a visit to the nrakuten (urgent care centre) costs SEK 1,800. This reflected the JBDS guidelines regarding the administration of 10% glucose solution when blood glucose was less than 14 mmol/L on FRIII, but also advised the administration of 20% glucose solution if blood glucose was to fall below 6 mmol . You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. the service is performing exceptionally well. [4] We saw several areas of outstanding practice including: However, there were also areas of poor practice where the trust needs to make improvements. However pockets of this still existed. No rating/under appeal/rating suspended We used the Short Observational Framework for Inspection (SOFI). There had been occasion when staff levels fell below what was needed to provide safe care. It should be read in conjunction with the Ward and Trust dashboards. The Library is located in the Drummond Education Centre to the rear of the site next to the Day Surgery Unit. N/A https://library.wsh.nhs.uk/ . The trust should ensure that the nutrition, hydration and toileting needs of patients are met when recovery is utilised as a step down area from CCU. It downgraded the trust's rating from "outstanding" to "requiring improvement". Service operates Monday - Friday 7am until 7pm Haverhill to West Suffolk Hospital Adult return 8.00 Separate fares for villages, please enquire Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance To book simply call 01638 664304 The service did not always minute meetings or produced minutes that lacked in detail. Out of the five hospital services inspected we rated three as requires improvement and two as good. the service isn't performing as well as it should and we have told the service how it must improve. One person said 'The food has been good. [3], After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. The maternity service at West Suffolk Hospital delivers approximately 2,500 babies per year and offers a choice of three birth settings: birth at home; the co-located low risk midwifery led birthing unit (MLBU); the consultant led labour suite. VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. interest and detachment. In critical care, staff were encouraged and supported to undertake novel research projects, which they were able to present at national conferences as a knowledge-sharing strategy. Mr Jenkins is due to step down in his role as medical director at the end of May, but will stay on as a part-time emergency medicine consultant. Warby said he welcomed the decision. General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. Undoubtedly some readers will question the merit in having such detail. it proceeds through to detailed descriptions of user procedures. We issued a warning notice under Section 29A of the Health and Social Care Act 2008 on the 14 November 2019 and told the trust it must improve. Any other browser may experience partial or no support. The trust should review its specialist palliative care service for medical staffing and provision of a seven day service, The trust should ensure that records management is secure and appropriate in all areas. One person told us 'Staff treat me with respect and they talk to me politely. Ward G1 - Macmillan Unit. The interim head of midwifery was providing good support to her team; however they would benefit from further support. The BBC is not responsible for the content of external sites. terminal displays. Review its Mental Capacity Assessment, Deprivation of Liberty Safeguards and EPARS policies to ensure they are compliant with law and reflect good practice. The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. This article was amended on 10 December 2021 to remove a reference introduced during editing to West Suffolk hospital being in Matt Hancocks constituency; it is in the Bury St Edmunds constituency of Jo Churchill. Safe and effective were rated as requires improvement, caring and responsive were rated good and well led was rated inadequate. In emergency and life-threatening cases continue to come forward as normal or call 999. Salary: 33706.00 to 40588.00 a year Pro Rata Posted: 29/03/2023 Job Type: Permanent Closing Date: 04/05/2023 Staff Group: Nursing & Midwifery Registered NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Cost of living. Hinchingbrooke Hospital, which is of similar design, has. CQC rating. Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. Browser Support The pharmacy service was excellent in providing take-home medications for patients. [12] A whistleblower alleges a doctor involved in Nunn's care had previously endangered patients by injecting himself with drugs while on duty. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. The trust should ensure a robust process for oversight and management of all policies and procedures. West Suffolk NHS Foundation Trust is responsible for providing care to approximately 2,400 women during their childbirth experience. 11 April 2014. 1 year membership available to anyone not in the above categories. Dr Stephen Dunn is being employed by West . [7] Senior staff expressed serious concerns that these efforts to identify a whistleblower might inhibit the future reporting of safety issues. We found that the trust were now compliant with all aspects of the S29A warning notice. Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. West Suffolk Hospital is spending tens of millions of pounds making dangerous reinforced concrete planks in its main building safe. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. West Suffolk Hospital Main Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ Facility Speciality: Adult Blood Tests 01284 713 000. An anaesthetist, referred to in the report as Dr C, and known to be Dr Patricia Mills, was so concerned about the handling of the issues that she emailed Childerhouse in confidence. Generally the people we spoke with said that the food was acceptable, however all courses were served together allowing some to go cold before it could be eaten. Originating in the 11th century, it was rebuilt in the 12th and 16th centuries as a parish church . The West Suffolk Hospital is located in Bury St Edmunds and was identified by the government as one which would need investment. An anonymous letter sent to Warbys husband highlighted errors in her treatment. Read about our approach to external linking. The trust should ensure dissemination of outcomes from audits and meetings is robust across all services. The arrangement of a linked funeral service for the wife of the deceased who could not leave the hospital. The trust should have action plans where it is not reaching national standards in maternity. Staff awareness and understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards was not consistent. Library Location. Thank you, 2023 The Voluntary Network, All Rights Reserved, Covid Secure: All journeys are prebooked enabling us to restrict passenger numbers and maintain social distancing. Dr Rinesh Parmar, chair of the Doctors Association UK, said: The witch-hunt for a whistleblower following the tragic death of Mrs Warby highlights a deep-seated toxic culture at West Suffolk hospital. At least one standard in this area was not being met when we inspected the service and. Another person said about the staff 'They are wonderful.' Dunn, described as a brilliant leader by Hancock when he was health secretary, resigned in July. Read our privacy and cookie policies. They set up outreach clinics in GP premises and held telephone clinics so that patients could stay in their own surroundings. An A&E patient forced to wait over eight hours to be treated on the first day of the crippling nursing strike has begged Rishi Sunak to 'please, please, please, please, pay your staff fairly . A Care Quality Commission report in January 2020 said West Suffolk Hospital staff "did not feel listened to and saw others that had raised concerns be penalised". Join the Library We are extremely busy in our emergency department so please use our services wisely. The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds, Jon Warby was sent an anonymous letter highlighting concerns about his late wife's treatment. All rights reserved. The service did not have a tool in place to triage women. They told us that staff consulted them and that they were involved in decision making about their care needs. the service is performing badly and we've taken enforcement action against the provider of the service. we have taken enforcement action. Secretary of State for Health and Social Care, https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/, "Doctors at West Suffolk hospital 'too scared' to report safety issues", "Anonymous letter prompts police inquiry into hospital death", "West Suffolk Hospital faces inquiry after 'witch-hunt' for whistleblower", "Inquest finds West Suffolk Hospital mistakes were contributing factor in Bury St Edmunds mum's death", "West Suffolk hospital faces fresh questions over whistleblower tipoffs", "Hospital whistleblower raised alarm over doctor seen injecting himself", "West Suffolk Hospital rated as 'outstanding', Royal London Hospital for Integrated Medicine, National Hospital for Neurology and Neurosurgery, University College at Westmoreland Street, Walton Centre for Neurology & Neurosurgery, Royal National Hospital for Rheumatic Diseases, Robert Jones and Agnes Hunt Orthopaedic Hospital, https://en.wikipedia.org/w/index.php?title=West_Suffolk_Hospital&oldid=1145507914, Short description is different from Wikidata, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 19 March 2023, at 14:03. This is near the intersection of Ingleside Road. focussed on the Danderyd hospital. The trust should review the options and nutritional value of food offered within the childrens service. The rising cost of living pressures can affect any one at any time. We will do our best to keep y She described the punctured lung incident as a recognised complication of the operation. Safety concerns included, but were not limited to, infection control, the timeliness of patient risk assessments, patient record keeping, recording and storing of medicines, emergency equipment checks, and mandatory training compliance rates for medical staff. Sign up to KnowledgeShare for regular personalised updates of the latest evidence according to your clinical and professional interests. COVID-19 information. View photos. CB8 7JG, In Jon Warby says letter sent after wifes death also contained claims about second patient. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. Staff told us that they relied on their clinical decision making when triaging women and that this meant decisions could vary from clinician to clinician. An intent to assemble a private report became an attempt to write a public monograph when it was discovered that the leaders of the Stockholm project had aspired for some time to put their work more cohesively in the public domain. An exciting opportunity has arisen for a Bank Band 5 Registered Nurse to join West Suffolk Professionals at the West Suffolk Hospital.We are looking for highly motivated individuals to join a team of dedicated and passionate staff members who strive to deliver care of the highest quality.The .
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