You can try contacting them if you have any questions." If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Get Shipping Help. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thank you for contacting AXS. The extension will grant them an additional two business days to collect their package. I did not approve a second charge they're impossible to get a hold of idk what else to do. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Next to the address you want to remove, click the pencil icon . All fees and charges relating to your transaction will be disclosed to you during the purchase process. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. BBB Business Profiles are subject to change at any time. All attendees must conduct themselves properly at an event. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. 1. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. I purchased the tickets almost ten months ago for approximately $500. If the tickets were not received then we would now need change your order to Will Call. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). AXS was solely the method of delivery in this matter. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Violation thereof is grounds for revocation, seizure or cancellation without refund. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. 5. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. All photography, filming and other recordings of the event are PROHIBITED. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. Make sure your friend registers their own wristband. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. The tournament is in about four weeks in ********* **. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. You can find the number on their website under Contact Us. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Our helpline number is 1-888-929-7849. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Coachella Valley Music and Arts Festival They need to release money from resales. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. In addition, UPS My Choice members can use the Delivery Planner to request a hold. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Your phone is your ticket use the app at entry to get in. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. 2023 International Association of Better Business Bureaus. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Mail . VIRTUAL (ONLINE) EVENTS. This happened on 3/19/2023. Click on Selling Info. The customer service rep will be able to provide instructions on how to handle the reroute. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. 732 complaints closed in the last 12 months. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. How can we possibly contact them with a question? However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Thank you for contacting AXS. They will then be able to help you route the package in the right direction. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Need a username? Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. You are solely responsible for making a purchase, based on the information provided on our Service. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. After upgrading, members can use My Choice to manage these packages. You will then be asked to provide the address you want the package to be delivered to. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. Find information on our most convenient and affordable shipping and mailing services. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. Individuals in possession of a recording device are subject to confiscation and/or ejection. Receive and Use Tickets - AXS Help Center By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html.
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