I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. This will surely increase the credibility of your complaint. No one had noticed that the bathroom vent ducts were just lying in the attic. Featured review. Also d/b/a - Kitchens & Baths Unlimited. All the staff were friendly and helpful. cooker. Answered all questions and price was very good. Thanks Kirsty. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. Now comes the problem. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. I was offered a management move in November 21 the property in question needed a lot of attention. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! He said he would turn this in. Contact ; Community Homes: 702 531 3000 . Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. What is the complaints process? Love my new flat and cant wait for many happy years to come in it. 0000007704 00000 n I ask him if Stonewater had said who was paying for it. 0000065964 00000 n You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. We will chase your complaints to see if there's an update for you on these issues. My virtual Property inspection with Suzan was really efficient and easy. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. The bath vents were venting into the attic for over a year. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. To be called or to. What can I do? I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. It took years to have a dangerous wall sorted out. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Discover what we expect from our contractors. Everything has gone smoothly and we are very grateful to have a home now. Your name * Your email address * Confirm email * Everything went perfect, on time. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. I'm dismayed to hear of our lack of response and the distress this is causing your family. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. We're sorry that there are a few more issues to sort but we are here to help. there is no communal heating! If everyone was like her the world would would be a better place. 0000137380 00000 n A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. What a wonderful review. Verification can help ensure real people write reviews about real companies. Largo FL 33777. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. 0000003684 00000 n Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. That's great to hear, Amy, I am pleased :) Thanks for the review! FSS is committed to its customers! Efficient, professional, and overall a lovely personality which translated over the phone and via email. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> The only time stonewater will contact you is if you don't pay your rent ironic hey? All the family can say is ' shame on you Stonewater.'' Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). ), filed by Jason Coker. No, Stonewater Inc does not offer eco-friendly accreditations. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. This water leak has been happening since beginning of May! HW[o7}_%DD BU$!%sld He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. She has been kind and supportive all the way through and very understanding. This year I've had nothing but issues with my boiler. Give us a call or click to request a quote today. 0000001152 00000 n If your home is under 12 months old, find out about how to report any defects and other useful information here. Then eventually got a new boiler fitted but since then nothing but issues. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. Thank you, That's great! As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. 0000000832 00000 n I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough.