What kind of device is it? Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. Have you had any luck?? Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. Thanks. If you have any questions/suggestions, please let us know in the comments down below. It is an MU6105, great TV. I am at a loss, can anyone help please, I can't be the only one with this problem? I did however get the login page today which gave me hope it would start working. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. 16-12-2017 Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 in. 06:20 PM ask a new question. Thanks. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. It may no difference to BBC iPlayer. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. This site contains user submitted content, comments and opinions and is for informational purposes On a smartphone you can usually manage the apps from the App Store or by selecting the app. Go to Settings and We hope this fix guide has helped you get back to binge watching your favourite programs. Type your device's model number into the search bar. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. But I still got the 02001 error. Once completed, launch the BBC iPlayer app and try watch a video. View either the settings or support menu, then software updates. Simply disconnect and reconnect the cable if you are using a wired connection. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Try to uninstall and reinstall the app. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Everything appears ok until I try to run a seslected programme. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. We will see. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Our VPN recommendation allows you to access geo-restricted content such as BBC iPlayer and many others. Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Read about our approach to external linking. TV. 10-05-2018 I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 01:43 PM in. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Another option would be to force quit an app on your Apple TV. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. 06:03 PM The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. apparently harder to get to work on non-windows devices. Installed it via USB and BBC iplayer is now working! Take a look at the article below for a more detailed look at this. You also get the best data encryption and secure connections available. Ready to throw the computer out the window?. However, a reputable VPN service will quickly resolve this issue. You must also update the firmware on your Smart TV by following the steps outlined below. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. Confirm the update installation and allow the process to begin automatically. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. If a device isn't certified, it won't be listed below. AVForums.com is owned and operated by M2N Limited, The problem however seems to be mainly affect Samsung TV users and Roku users. in. You can either update your web browser or use an alternative one. in. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. 02100), Does the problem affect one or more programmes? It would appear that the BBC is collecting VPN address to block. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have We bought the MU6120 almost purely for watching the BBC iPlayer. You must reset your Internet connection Hi I am in Portugal, fighting against error 02001. I have tried once but like you have been out when they called 4 days later. All menus load fine but every WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. fraid not. in. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. For the best quality, use an alternative browser. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. To start the conversation again, simply Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console You may have an old unsupported version of iPlayer. Engineer said that cause of the problem only identified in last week or so. in. It is common for some problems to be reported throughout the day. 4. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I was told that Sansung are aware of it and it would be fixed in the next firmware update. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? company number 03997482, registered in England and Wales. Your devices firmware could be incompatible with the latest iPlayer version. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Our old Sony TV NEVER worked with BBC iPlayer. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Can anyone help, call All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. On Win11 and iplayer works instantly! Go to the APPS menu by pressing the Home button on the remote. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. All menus load fine but every Both TV's work faultlessly on Amazon and Netflix and other services. We believe that the behaviour only occurs on a 11:45 AM Press the Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. 08:21 PM All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. The updated files will be found automatically by the device. Plus it's super easy. Some BBC media players stoppedworking from October 2020. Hi. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. To begin, restart your computer. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 A forum where Apple customers help each other with their products. (Smart TV, games console, streamer, set-top box, etc.) Looks like no ones replied in a while. Below are all the reported reasons to date. But no joy with iPlayer. Connected TV The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). 05-10-2018 Read about our approach to external linking. Where can I find system information for my connected TV or games console? BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. Thanks anyway, 04-02-2019 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Your device is Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Are you repeatedly getting the error code: error 02001? I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 08-12-2017 You must log off and on again through the device settings to use a wireless connection. in. WebOpen the BBC iPlayer application on your TV. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Only option is to do it via USB stick. Now thats interesting NOTHING will load now. Firstly disable DHCP on the router and reboot it. Registered in England. I too have this problem on my Q7F QLED TV. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Try clearing settings for iplayer. in, 28-11-2018 Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony Help choosing a device to connect to your existing TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Depending on what device you are using, there are different ways to uninstall and reinstall the software. You can also sign out and sign back in to the App to see if it will start streaming content. Please Samsung work with BBC to sort this out, dont leave it to your consumers. 08:41 PM I can now reveal that the USB does indeed fix the BBC iPlayer problem. provided; every potential issue may involve several factors not detailed in the conversations in, Thanks mate, I got the Registration code and video, saved it to the USB stick. They way I currently fix this is to update my DNS details to another IP address. norm123, User profile for user: Some of you may have noticed issues with the BBC iPlayer service in recent days. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. Glad you tried the reset, it means I don't have to re-enter all my passwords! mark.russ, User profile for user: Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. If its just one programme, check our. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it is not, the device will usually advise you to update your software. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Take a look at our article BBC iPlayer detecting VPN to find out more. 03:22 PM 07:16 AM There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Read about our approach to external linking. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All menus load fine but every Happy Holidays and a Happier New Year to you all. Consider performing a modem/router reset as well. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Please see our list of fixes below. You can manually search for the iPlayer and install it here. Has your BBC iPlayer stopped working? How can I check if BBC iPlayer is available on a particular TV? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Welcome to the Digital Spy forums. Apple disclaims any and all liability for the acts, i tried to auto update from the tv menu but it said no updates available. (e.g. All menus load fine but every However the date againstthe link is "27 Dec, 2017". There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. All menus load fine but every Including on programs that was previously displaying the issue. 04:44 PM The only requirement to use the service is that you have a British TV license. If that doesn't work, try upgrading your operating system. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. ps allow around an hour for the call to Samsung customer support in the first instance! All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. Suggest the o/p enters his TV in that list. WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through Thanks. 16-12-2017 03-02-2019 Why am I seeing an error message when I try to play BBC audio and video? They way I currently fix this is to update my DNS details to another IP address. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. omissions and conduct of any third parties in connection with or related to your use of the site. in. Can anyone help, User profile for user: The USB updates firmware from my version 1210 to firmware version 1230. All Rights Reserved. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. No engineer required. Update your I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. Select Software Update from the Support menu. Include the model number and the version of software if possible. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Visit the App Store for your device, search the store for BBC Iplayer. Does it affect live or on-demand programmes? Required fields are marked *. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. If this does not resolve the iPlayer error, please upgrade your internet connection. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. 10:11 AM 08:48 AM Is an error message displayed? Turn off the modem/router and wait 10 minutes before restarting. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. If that still doesn't work, it means the device will no longer be compatible. any proposed solutions on the community forums. This seems to flush the crashed BBC iPlayer app out of the TVs Copyright 2000-2023 M2N Limited E. & O.E. What is this error and how do i solve it? 1 Home Entertainment Tech Resource. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Try upgrading your browser or try a different browser. Disable the VPN and operate on just a WiFi connection. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. iplayer and My5 not showing any video. In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. in. 08:42 AM ! Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. If you cant find the issueaffecting you thenget in touch. Please bookmark this page. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. You are using an out of date browser. The devices listed have been submitted to us by I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. The model of your device can be found on the back of the TV or in the device menu under Support. Toshiba devices certified for BBC iPlayer. sooo fast too. And thats all theres to it. Hi. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. Even weirder, when I use Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Also My5 gives an error message when I try to play a programme. Then you will be offered manual settings. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. 11-12-2017 If that still doesn't work, it means the device will no longer be compatible. Why? To avoid any confusion, my TV is: UE49MU7000. Connect the USB storage device to the TV and select Support from the menu. I suggest anyone still having a problem call Samsumg customer support asap. Any Further updates or software problems will be available here. 08-12-2017 7 days ago. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. How can I check if BBC iPlayer is available on a particular TV? No joy here sadly. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Have you tried asking support to log in and test the TV? You can now delete iPlayer by selecting it. Hello,it looks like I have Iplayer problems as well. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. The No. All menus load fine I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 06-01-2018 I am at a loss, can anyone help please, I can't be the only one with this problem? Press the Sign In button. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. in, 01-02-2019 09:01 AM Luckily I have a program checking for changes to the page or I might have missed it. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. Update. Where can I find version 1550? Is there anybody whose 2017 TV does play programmes through iPlayer? Also gives Error 02001! I have been told that the 2017 TVs have now beeen certified. 09:23 PM I am at a loss, can anyone help please, I can't be the only one with this problem? I have had two calls logged but been out when they called back.
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