Complaints can: You have a right to good services and fair treatment. Please enable JavaScript in your browser's settings and refresh the page. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Calls received outside of business hours are diverted to our after hours call centre. <>stream Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. A step-by-step guide to making a complaint. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] We support people with disability, Aboriginal peoples and have information in easy English and other languages. As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. . Confidentiality is important, but seriously I'm not told who lodged the complaint? Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Depending on the complaint, the . We pay our respects to the people, the cultures and the elders, past, present and emerging. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. There are many benefits of making a complaint and telling someone about your problem. CfZE-n% Ask a question, lodge a service request, report a local issue or provide feedback through an online form. "He wouldn't tell me what the complaints were or who made them. Here areall the different ways you can get in touch with us. council@pmhc.nsw.gov.au Mail Reach us by posted mail. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> ,QZ0f`[mlKV 3P`Pff` A "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. Please enable JavaScript in your browser's settings and refresh the page. Opinion. endstream Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. endstream In some cases we need more information and request you contact us directly in these instances. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". We live in an environment where anonymous people can make complaints - what can you do about it. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. Recently we undertook a significant review of how we deliver service to our customers. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. That was three months ago and I have heard nothing since. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. endobj We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. the best way to lodge a complaint or a request for service (which is via our website). In some cases we need more information and request you contact us directly in these instances. Find out what to do and what information you'll need to provide. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. all the different ways you can get in touch with us. >> Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. Ph: 6581 8111, 17 Burrawan Street Find us at one of our customer service centres. PO Box 84, Port Macquarie NSW 2444. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. stream Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. Add data for Port Macquarie. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' Our journalists work hard to provide local, up-to-date news to the community. And you have a right to complain to the Ombudsman if that doesn't happen. Bellingen Shire Council had a clean slate. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. asbestos, chemicals in water). "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. Customer requests are the main reason that customers contact us. Two arrested during investigation into Gordon Street hit-and-run crash. If your issue is an EMERGENCY,call us directly on (02) 6581 8111for issues such as: E: council@pmhc.nsw.gov.au Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. stream % Some content on this page may not display correctly. <> breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. 8 0 obj IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. You can report most issues online. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Port Macquarie court list. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". To make sure you're up to date with all the news, SIGN UP HERE. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Sign up for our newsletter to stay up to date. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. In 2018 there were two and in 2019, 14 complaints were lodged. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. David Crosbie. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. %PDF-1.7 Police appeal for . 11 0 obj 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. What are the key differences between the old and new draft policies? Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Ph: 6581 8111, 17 Burrawan Street Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint.
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